Business Phone Systems
Replace your outdated PBX with a modern 3CX system that handles voice, video, live chat, and mobile — all in one platform. Deployed and supported locally in Zimbabwe and Zambia.
What You Get
Businesses across Southern Africa are moving away from legacy PBX systems that are expensive to maintain and impossible to scale. A modern 3CX business phone system brings all your communications — voice calls, video conferencing, live chat, and instant messaging — into a single platform your team can access from the office, at home, or on the road. Whether you operate from one location or across multiple branches, the result is the same: clearer communication, lower costs, and a more responsive organisation.
Voice, Video & Chat
One unified system for all your communication needs. Your team gets desktop and mobile apps so they can make calls, join video meetings, and respond to live chat messages from anywhere — keeping your business accessible at all times.
Smart Call Routing
Automated menus (IVR), call queues, ring groups, and voicemail-to-email ensure customers reach the right person without the runaround. Set up time-based routing so after-hours calls are handled gracefully.
Works With Your Setup
Deploy on-premise for full control or in the cloud for flexibility. 3CX uses standard SIP trunks and IP phones — there is no proprietary lock-in, no expensive hardware mandates, and no vendor dependency.
CRM Integration
Connect your phone system to your existing CRM for automatic call logging, caller ID lookup, and click-to-call functionality. Your team spends less time on admin and has more context on every customer interaction.
Who It's For
Whether you are a growing SME replacing an ageing phone system or a larger organisation looking to unify communications across multiple offices, 3CX adapts to your needs. Here are some of the businesses that benefit most from our deployments.
Replacing Old PBX Systems
Growing businesses ready to move on from unreliable, end-of-life hardware to a modern platform that scales with them.
Multi-Branch Offices
Organisations with offices in different cities or countries that need unified communications, shared directories, and seamless internal calling.
Remote & Hybrid Teams
Teams with staff working from home or in the field who need mobile and desktop apps to stay connected as if they were in the office.
Customer Service Teams
Departments managing high call volumes that need queues, wallboards, and reporting to deliver a better customer experience.
Expanding Into New Territories
Companies opening new branches in Zimbabwe or Zambia that want to get their communications up and running quickly and cost-effectively.
Cutting Telecom Costs
Businesses paying too much for outdated contracts and per-user licensing who want to reduce their monthly telecom spend without losing features.
Why 3CX
3CX is a globally trusted communications platform used by over 600,000 businesses worldwide. As an authorised 3CX partner, M&J XSystems brings that proven technology to organisations in Zimbabwe and Zambia — with local expertise and hands-on support.
Save Up to 60% on Telecom Costs
By eliminating per-user fees and leveraging SIP trunking, businesses typically see dramatic reductions in their monthly phone bills.
Deploy in as Little as One Day
Small to mid-sized offices can be fully operational within a single day. Larger rollouts are completed in under a week.
No Per-User Licensing Fees
Unlike competitors that charge for every seat, 3CX is licensed by simultaneous calls — so your costs stay predictable as your team grows.
We are an authorised 3CX partner, trained and certified to design, deploy, and support 3CX systems across Southern Africa. Learn more about our partnerships.
What We Handle
From initial consultation to ongoing support, we take care of every aspect of your phone system deployment. You focus on running your business — we handle the technology.
- System design and licensing
- SIP trunk provisioning and configuration
- IP phone and headset procurement and setup
- User and extension configuration
- IVR and call flow design
- CRM integration setup
- Staff training and onboarding
- Ongoing maintenance and 24/7 support
- Number porting from existing providers
- Network readiness assessment
Related Solutions
Your phone system is just one part of a connected communications strategy. Explore how our other solutions work alongside 3CX to keep your business running smoothly.
Frequently Asked Questions
How much does a 3CX phone system cost?
Pricing depends on the size of your organisation and the features you need. Unlike many competitors, 3CX does not charge per-user licensing fees, which typically saves businesses 40–60% on their annual telecom spend. We provide tailored quotes based on your specific requirements — get in touch for a no-obligation consultation.
Can I keep my existing phone numbers?
Yes. We handle number porting from your existing provider so your customers and contacts can continue reaching you on the same numbers. The process is straightforward and we manage all the paperwork on your behalf.
Do I need new hardware?
Not necessarily. If you already have SIP-compatible IP phones, they can usually be reused with 3CX. Your team can also use the free 3CX softphone apps on their desktops and mobile devices, reducing the need for physical handsets altogether. We can advise on the best approach for your setup.
How long does deployment take?
Most deployments are completed within one to five business days, depending on the size and complexity of your setup. A small office can be live within a single day, while larger multi-branch rollouts with custom IVR flows and CRM integrations may take up to a week.
Can remote workers use the system?
Absolutely. 3CX includes mobile and desktop apps for iOS, Android, Windows, and macOS. Remote and hybrid workers can make and receive calls, join video meetings, and chat with colleagues from anywhere with an internet connection — using the same business number.
What happens if the internet goes down?
We design systems with resilience in mind. Failover options include automatic rerouting to mobile numbers, backup internet links, and the 3CX mobile app which can operate over mobile data. Your business stays reachable even during connectivity issues.