AI Receptionist & Call Automation
Never miss a customer call again. An AI receptionist answers, routes, and handles enquiries around the clock - built on 3CX and integrated with WhatsApp and live chat.
Every Call, Answered
Missed calls are missed revenue. An AI receptionist answers every call professionally, day or night - greeting callers, answering common questions, routing to the right person, and capturing enquiries that would otherwise be lost. The phone never rings out, and no caller is left waiting for someone to pick up.
Built on the 3CX platform and integrated with WhatsApp and live chat, it gives even a small team the front desk of a much larger business. Voice, messaging, and website chat all flow through one system, handled consistently and tracked properly, so nothing slips through the cracks.
AI Receptionist
Automated, natural call answering and handling, 24/7. Every caller is greeted professionally, common questions are answered, and enquiries are captured - without a person having to pick up first.
IVR & Auto-Attendant
Intelligent menus that route callers to the right place. Design clear call flows that get people to the correct person or department quickly, without frustrating dead ends.
Call Queues & Ring Groups
Organised call distribution across your team. Calls are shared fairly, overflow is handled gracefully, and no single person is left drowning in the phone line.
WhatsApp & Live Chat
Unified handling across voice, WhatsApp and website chat. Every enquiry - however it arrives - lands in one place and is handled by the same organised system.
3CX Contact Centre
Built on the proven 3CX platform. A stable, well-established foundation for call handling that scales with your business and integrates with the tools you already use.
Analytics & Reporting
Call analytics and customer-service reporting. See call volumes, response times, missed calls, and enquiry patterns so you can manage your front line with real visibility.
Who It's For
Call automation makes the biggest difference for businesses where the phone is a genuine channel to customers but keeping up with it is a constant challenge.
Losing Calls After Hours
Businesses where calls go unanswered outside working hours - and the enquiries behind them are simply lost.
Small Teams
Teams that can't always reach the phone because everyone is busy serving customers or on another call.
High-Volume Enquiry Lines
Companies handling large numbers of calls that need organised routing so no one is left waiting.
Personal WhatsApp for Business
Companies relying on staff personal WhatsApp accounts that need a proper, unified business setup.
Professional Call Routing
Firms that want callers greeted properly and directed to the right person every single time.
Visibility Over Enquiries
Organisations that need to see and track every enquiry, across every channel, in one place.
How It Works
We take a clear, phased approach that gets your call automation live and working the way your business actually operates.
Design
Map your call flows and common enquiries so the system reflects how your business really handles calls.
Configure
Set up the AI receptionist, IVR and routing on 3CX, tailored to your team and departments.
Integrate
Connect WhatsApp, live chat and your team so every channel flows through one unified system.
Optimise
Review analytics and refine responses so the system keeps getting better at handling your calls.
What We Set Up
- AI receptionist and automated answering
- IVR and auto-attendant menus
- Call queues and ring groups
- After-hours and overflow handling
- WhatsApp business integration
- Website live chat
- Call recording
- Enquiry capture and routing
- Call analytics and reporting
- Ongoing tuning and support
Every call answered, every enquiry captured
Turn your phone line from a bottleneck into a reliable, always-on front desk - one that greets every caller, routes them properly, and never lets an enquiry slip away.
Related Solutions
Frequently Asked Questions
What is an AI receptionist?
An AI receptionist is an automated system that answers your incoming calls, greets callers professionally, answers common questions, and routes people to the right person or department - all without a human having to pick up first. It works around the clock and never puts a caller on hold.
Does an AI receptionist replace my team?
No. It handles the repetitive, first-line work - greeting callers, answering routine questions, and routing enquiries - so your team spends time on the conversations that actually need a person. It frees your staff rather than replacing them.
Can it handle WhatsApp and calls together?
Yes. Built on 3CX, the system brings voice calls, WhatsApp messages, and website live chat into a single unified inbox, so every enquiry is handled and tracked in one place regardless of how the customer got in touch.
Does it work after hours?
Yes. The AI receptionist answers 24/7. Outside working hours it can take messages, answer common questions, capture enquiry details, and route urgent matters according to rules you set - so calls that used to go unanswered are captured instead.
Do I need 3CX first?
The AI receptionist is built on the 3CX platform. If you already run 3CX we extend your existing setup; if not, we can deploy 3CX and the AI receptionist together as one project. Contact us and we'll design the right approach for your business.
Get an AI Receptionist
Tell us how your calls come in today and we'll design automated handling around it.